Effective Date: 01/09/2024
Welcome to Flow Transact! Our shipping and delivery policy outlines the procedures and guidelines for the delivery of our payment solutions. Please review this policy to understand how we manage shipping, delivery, and KYC (Know Your Customer) requirements.
• Digital Delivery: Flow Transact operates as a digital payment solution. Therefore, all services and access to the platform are delivered electronically via email or through our secure online portal.
• Immediate Access: Once KYC verification is successfully completed, access to the Flow Transact platform will be granted immediately.
• KYC Processing Time: KYC verification typically takes 1-3 business days. Delays in processing KYC can impact the time to access our platform.
• No Delivery Charges: As our services are digital, there are no shipping or delivery charges applicable.
• To access Flow Transact, users must complete the KYC verification process. This process includes submitting necessary identification documents and verifying personal information.
• Submission: Users will receive instructions on how to complete the KYC verification once they register for Flow Transact.
• Verification: Flow Transact will review the submitted documents and information. Users may be contacted for additional information if needed.
• Approval: Upon successful verification, users will receive access credentials and instructions to log in to Flow Transact.
• If users encounter issues with KYC verification, they should contact the support team directly. For any platform-specific issues, Flow Transact support is available to assist.
• Digital Confirmation: Users will receive email confirmations upon successful KYC verification and access to Flow Transact.
• Support: For any questions or concerns regarding the delivery of access or KYC process, please contact our support team.
• Digital Services: Since Flow Transact is a digital service, refunds or cancellations are not applicable once KYC verification is completed and access is granted.
• KYC-Related Issues: If there are issues related to KYC verification that cannot be resolved, please contact Flow Transact support for further assistance.
• Flow Transact Support: For assistance with shipping, delivery, or KYC verification, please contact us at flowtransact@gmail.com
• Changes: Flow Transact reserves the right to update this policy. Any changes will be communicated through our website or via email.